Refund policy

Returns & Exchanges Policy

To maintain the highest standards of safety and hygiene for your little ones, we only accept returns or exchanges for items that are damaged, not in brand-new condition, or have a confirmed manufacturing defect.

Strict Requirement: To qualify for a replacement or exchange, the original physical product must be returned to us for inspection. No replacements or exchanges will be issued if the physical item is not provided or returned to our facility.

How to Request a Return/Replacement

Starting March 1, 2026, all return inquiries and customer support requests must be submitted through our official service portal. Please complete the form here to begin the process: https://bit.ly/BabyBrezzaPH-CSForm

Once your form is submitted, a member of our team will reach out to you within 1–2 business days to provide instructions on how to ship the physical product back to us for verification and insepction.